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Tradewinds is here to serve you during the COVID-19 crisis

In this ever changing and most challenging of times, Tradewinds Spas stands ready to provide quality products and services to enhance the lifestyle of our valued customers. With more of us spending time at home, owning a Caldera spa or Helo sauna is one sure way to turn that time into a more enjoyable and healthier experience. 

One day soon we hope to return to regular, full-time hours of operation at both our Novi and Utica locations. In the meantime, please don’t hesitate to call our offices at 1-586-731-3160 OR 1-800-764-SPAS (7727) to verify hours of operation, arrange for service, or schedule an appointment with one of our product specialists.  

To further protect workers and the community, Gov. Gretchen Whitmer’s Executive Order 2020-147 reiterates that businesses who are open to the public must refuse entry and service to individuals who fail to comply with wearing a face covering. By requiring everyone in our establishment to mask up, together we can help keep employees, our workplaces, and customers safe. Studies have shown that wearing a mask can save lives and significantly lower an individual’s chance of spreading COVID-19. We all must do our part to prevent the spread of this virus.

Best practices we should all follow to proactively protect ourselves and others from exposure to COVID-19 include:

  • Wash hands regularly for at least 20 seconds with soap and water,
  • Limit contact with others by remaining six feet apart,
  • Clean and frequently disinfect touched surfaces and tools routinely,
  • Stay home if you or someone in your household is sick,
  • Avoid touching your eyes, nose, or mouth, and
  • Practice self-screenings to check for any abnormal/new symptoms.

Thank you for your understanding and cooperation. The Tradewinds Spas team looks forward to serving all of your spa, hot tub, and sauna needs. Above all, we appreciate your customer loyalty and cooperation as we navigate this pandemic.   

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So You Went to the Hot Tub Show and Still Can’t Decide…

Caldera, Jacuzzi, Allstate, Leisure, Sundance, Tradewinds, Hot Springs, Direct, Lifestyles, Thermo — well, you get the picture. There are so many brands and dealers to choose from. You can even order from big-box stores and get non-insulated knockoffs with fewer features, less quality, and no local support. If you like the idea of spending less to get less and having a semi roll up and drop a big, unmovable box in your driveway — that may by the way to go.

And don’t feel bad if you missed the recent Pool, Hot Tub and Spa Show at the Suburban Collection Showplace in Novi — or went to the show and still can’t decide which hot tub spa is right for you. Purchasing a hot tub is a major decision and a significant investment. While it is the time of year when many choose to make the dream of owning a hot tub a reality, it’s not the time for a hurried or uniformed decision.

According to Stephanie, the owner of Tradewinds Spas, a hot tub and spa dealer with locations in Novi and Utica, Michigan, “Pool, hot tub, home and garden shows are a popular option for seeing what the marketplace has to offer, but the show environment can be a bit overwhelming. In the end it’s more important to select a product that not only looks great but meets expectations long term. Bells and whistles are important too, but make sure your selection represents a lasting value. You want to be happy with your spa at the time of purchase AND for many years to come.”

“We actually encourage our customers to shop around and avoid being pressured into a decision they are not ready to make. We feel comfortable saying that, because the premium Caldera brand of products Tradewinds offers has earned its respected reputation for performance, appearance, ease of ownership, and value. Our customers want far more than a box-store product and experience. We know that if the customer really does their homework, we have an excellent opportunity to be their product and dealer of choice.”

10 Points to Consider When Choosing Your Hot Tub and Spa Dealer

  1. Size:  How many people do you want your hot tub to accommodate and what are the dimensions and accessibility of the desired location?
  2. Comfort: To ensure the tub is comfortable sit in the tub. Look for seating depth and variety, foot-well space, lounge fit, access to controls, cushioned headrests and ease of entry and exit. If desired, a dealer who cares about their customer’s ultimate satisfaction with the product will be happy to arrange for a “soak test” where you can experience everything the spa has to offer.
  3. Hydrotherapy: Don’t be fooled by the jet count alone. What’s more important are the variety, placement and adjustability of the hydrotherapy system. A hot tub that maximizes the hydrotherapy experience will address all of the body’s major muscle groups.
  4. Options and Accessories:  Does the brand and model being considering offer the options you are looking for such as color, music system, lounge seating, and ease of operation? Does the purchase price include accessories such as steps, cover, filter and water treatment supplies?
  5. Safety:  Be sure that the hot tub you are considering is listed by a recognized independent testing agency such as UL or ETL. Make sure you understand the electrical requirements and use a qualified electrician to connect the electrical service to the spa. Review and adhere to all of the safety recommendations contained in the owner’s manual.
  6. Reliability:  Look for a spa that is well built, uses high quality materials and is backed by a reputable manufacturer and dealer. How long have they been in business, and do they have an established reputation for the quality, durability and reliability of their products?Are they willing and able to stand behind the warranty?
  7. Ease of Maintenance:  Most spa purchasers are looking for a hot tub that won’t require a lot of time and work to keep the water clear and clean and the tub looking like new. Consider tubs that offer a Corona Discharge (CD) ozone generator. Consider the type of filtration system offered and whether or not the unit has a circulation pump that creates continuous filtration and provides flow the heater for maintaining the desired water temperature. Is the exterior of the hot tub made of a technologically advanced, long lasting, low maintenance material or is it made of wood that will require staining and may rot over time?
  8. Energy Efficiency:  Does the brand you are considering come standard with effective insulation for the tub shell and plumbing? Full foam insulation surrounding the shell combined with a custom-fit high density foam cover for the spa are essential to keeping the cold out and heat in.
  9. Cost of Operation: In addition to energy usage, what type and how many filters are required to keep your water clean and clear?  How frequently must they be replaced and at what cost?  Some brands incorporate multiple and “specialized” filters and may charge a hefty sum when it comes time for replacement. What chemicals are required to treat and maintain the water? Is the water treatment routine simple and easy to follow?  Don’t be fooled by some who claim their product does not require chemicals for clean and safe water. Don’t lock yourself in to a brand that requires excessive, unique and pricy chemical products.
  10. Dealer Support: Look for a dealer that has been in business for a many years and has offered their brand for an extended period of time. Is the owner involved with the day-to-day operation of the business or are they absentee investors?  Are hot tubs and spas their primary business or is their attention spread out over a variety of unrelated products? Do they service and support the brand they sell with their own delivery and service department?  Do they offer site inspections and recommendations?  Do they deliver and place the tub in its final location or leave the product in your driveway?  Do they have convenient locations, and do they provide courteous and knowledgeable sales consultants?

Tradewinds Spas and Hot Tubs has served the greater Detroit area and Caldera clientele throughout Michigan for more than 30 years. For more information or to contact Tradewinds Spas, please visit www.tradewindsspas.com.

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20 Minutes in a Hot Tub Can Help Transform Mind, Body and Spirit

There are substantial benefits associated with warm water immersion in your Caldera Spas hot tub. Just 20 minutes a day can change your outlook on life. It gives you time to reflect, to deeply relax and to calm your thoughts.

The transformative effects of warm water have been used for centuries, and through the careful design and engineering by Caldera, the hot tub experience delivers more than ever before. According to the textbook Comprehensive Aquatic Therapy by industry experts Dr. Bruce Becker and Dr. Andrew Cole, immersion in warm water is a “unique healing environment” that can lead to temporary relief from muscle aches and pains. The water’s buoyancy reduces stress on joints and muscles. Warm water massage increases circulation, relaxes muscles, ligaments and tendons and stimulates the release of endorphins, the body’s natural pain reliever.

Roughly 60 million Americans suffer sleep disorders. For many, the 20 minute hot tub experience promotes better and deeper sleep. A hot tub experience can help relax you and prepare your body for sleep. As you soak in your Caldera hot tub, your body temperature increases. After you leave the hot tub, your body’s temperature begins to decrease and normalize. That more dramatic drop in core temperature signals your brain that it’s time to sleep. That body temperature mechanism can be enhanced by keeping your bedroom cool. The National Sleep Foundation recommends between 60 and 67 degrees, and recommends keeping the room free from noise and other distractions.

And don’t forget one of the greatest benefits of the hot tub experience. When you share it with others, it is a dedicated time to foster honest and heartfelt communications between you and family members and friends without distraction. In the fast paced and demanding world we live in, that dedicated time with those you care about, can be the best part of the day.

More information about the Caldera Spas offered by Tradewinds Spas of Novi and Utica, Michigan can be found at www.calderaspas.com.

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The Dealer Excellence Award Goes to Tradewinds

Newport Beach, California, January, 2015 –  Make that seven years in a row! Once again Tradewinds Spas of Novi and Utica, Michigan, a Caldera Spa and Hot Tub retailer, has received a major dealer excellence award. This time named Service Dealer of the Year; Tradewinds continues to enhance its reputation as the best place in Michigan to purchase a spa, hot tub or sauna.

The Dealer Excellence Award nominees were carefully evaluated for business, retail and marketing excellence, customer experience, sales performance and representation of the Caldera brand. “Tradewinds Spas and Hot Tubs was honored for being among the best of the best in North America for their outstanding achievement in a particular area of their business,” said Mike Dunn, Executive Vice President of Watkins Manufacturing, maker of Caldera Spas. “Our winner is a great example of hard work, passion, and commitment to the Caldera message of wellness and transformation.”

“A hot tub is a personal care product that makes a significant difference in the lives of our customers and helps them spend quality time with the people they love,” said Keith Wingfield, owner of Tradewinds Spas. “This award is an affirmation that we are serving our customers here in southeast Michigan and surrounding communities with excellence. It motivates us to provide the very best customer experience, and to help even more people discover the many benefits of hot tubbing.”

Keith continued, “In addition to the superior Caldera brand it takes a sales, delivery, service and management team willing to go the extra mile for our customers.  Our Southeast Michigan showrooms in Novi and Utica are staffed with caring and capable personnel. It is their hard work and dedication in combination with Caldera quality and innovation that makes this award possible.”

About Tradewinds

For more information about Tradewinds Spas visit the company’s web site at www.tradewindsspas.com.

About Caldera Spas

Caldera Spas is the hot tub brand designed for people seeking improved well-being and exceptional self-care. Featuring signature Pure Comfort®, performance, and style, Caldera is one of the world’s most trusted hot tub brands. Established in 1976, Caldera is owned by Watkins Manufacturing Corporation, the acknowledged global hot tub leader. Watkins is a division of Masco Corporation, a Fortune 500 company, whose fine home products include Delta® faucets, KraftMaid® cabinets, and Behr® paints. Caldera spas are sold through a network of independent retailers throughout North America and internationally.

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Spa, Hot Tub Dealer of the Year

Keith Wingfield of Tradewinds Spas receives the Caldera Central Dealer of the Year Award for 2014.
Keith Wingfield of Tradewinds Spas receives the Caldera Central Dealer of the Year Award for 2014.

Las Vegas, NV January, 2014  – For the sixth year in a row Tradewinds Spas of Novi and Utica, Michigan, a Caldera Spa and Hot Tub retailer, has received a major dealer excellence award. Named Central Dealer of the Year, Tradewinds continues to enhance its reputation as a customer preferred choice for spas, hot tubs, traditional and infrared saunas sales and service. Dealer of the Year award nominees were carefully evaluated for business, retail and marketing excellence, customer experience, sales performance and representation of the Caldera brand. “Our Territory Dealers of the Year prove that passion, tenacity and consistency are the real keys to results,” said Mike Dunn, Executive Vice President for Watkins Manufacturing, which owns Caldera Spas. “These dealers continually move from good to great.”

“A hot tub, like no other personal care product, enhances one’s quality of life,” said Keith Wingfield, Owner of Tradewinds Spas. “Only Caldera spas and hot tubs offer the quality and ease to make that experience even better. The Caldera brand provides our owners exceptional self-care benefits that promote personal well-being. This award is an affirmation that we are serving our customers here in Michigan and Ohio with excellence. It motivates us to continue to provide the absolute best customer experience, and to help even more people discover the many benefits of hot tubbing.”

Keith continued, “In addition to great products it takes a great team. Our Southeast Michigan showrooms in Novi and Utica are staffed with caring and capable sales, delivery and service personnel. Without their hard work and dedication this award would not be possible.”

About Tradewinds

For more information about Tradewinds Spas visit the company’s web site at www.tradewindsspas.com.

About Caldera Spas

Caldera Spas is the hot tub brand designed for people seeking improved well-being and exceptional self-care. Featuring signature Pure Comfort®, performance and style, Caldera is one of the world’s most trusted hot tub brands. Established in 1976, Caldera is owned by Watkins Manufacturing Corporation, the acknowledged global hot tub leader. Watkins is a division of Masco Corporation, a Fortune 500 company, whose fine home products include Delta® faucets, KraftMaid® cabinets, and Behr® paints.

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Top Ten Hot Tub Purchase Considerations

This is the time of year when many choose to make that dream of owning a hot tub a reality. Imagine finally having a personal oasis of tranquility right in your own backyard or sunroom. Spa, pool, home and garden shows are a popular option for seeing what the marketplace has to offer, but with all the choices and displays it can become a bit overwhelming.  We asked Keith, the owner of Tradewinds Spas for over 30 years, what to look for when making a spa or hot tub purchase decision.

“Shows can be a great place to shop for a new hot tub, but it’s important to select a product that not only looks great but meets your preferences and needs over the long haul.  Appearance, bells and whistles are important, but you also want to make sure your selection represents a lasting value. You want to be happy with your spa at the time of purchase AND for many years to come. To be truly satisfied with the purchase, delivery, use and ownership experience I encourage shoppers who visit our Novi and Utica showrooms to consider the following ten points of comparison.”

  1. Size:  How many people do you want your hot tub to accommodate and what are the dimensions and accessibility of the desired location?
  2. Comfort: To ensure the tub is comfortable sit in the tub. Look for seating depth and variety, foot-well space, lounge fit, access to controls, cushioned headrests and ease of entry and exit. If desired, a dealer who cares about their customer’s ultimate satisfaction with the product will be happy to arrange for a “soak test” where you can experience everything the spa has to offer.
  3. Hydrotherapy: Don’t be fooled by the jet count alone. What’s more important are the variety, placement and adjustability of the hydrotherapy system. A hot tub that maximizes the hydrotherapy experience will address all of the body’s major muscle groups.
  4. Options and accessories:  Does the brand and model being considering offer the options you are looking for such as color, music system, lounge seating, and ease of operation? Does the purchase price include accessories such as steps, cover, filter and water treatment supplies?
  5. Safety:  Be sure that the hot tub you are considering is listed by a recognized independent testing agency such as UL or ETL.  Make sure you understand the electrical requirements and use a qualified electrician to connect the electrical service to the spa. Review and adhere to all of the safety recommendations contained in the owner’s manual.
  6. Reliability:  Look for a spa that is well built, uses high quality materials and is backed by a reputable manufacturer and dealer.  How long have they been in business, and do they have an established reputation for the quality, durability and reliability of their products? Are they willing and able to stand behind the warranty?
  7. Ease of Maintenance:  Most spa purchasers are looking for a hot tub that won’t require a lot of time and work to keep the water clear and clean and the tub looking like new.  Consider tubs that offer a Corona Discharge (CD) ozone generator.  Consider the type of filtration system offered and whether or not the unit has a circulation pump that creates continuous filtration and provides flow the heater for maintaining the desired water temperature. Is the exterior of the hot tub made of a technologically advanced, long lasting, low maintenance material or is it made of wood that will require staining and may rot over time?
  8. Energy Efficiency:  Does the brand you are considering come standard with effective insulation for the tub shell and plumbing? Full foam insulation surrounding the shell combined with a custom-fit high density foam cover for the spa are essential to keeping the cold out and heat in.
  9. Cost of Operation: In addition to energy usage, what type and how many filters are required to keep your water clean and clear?  How frequently must they be replaced and at what cost?  Some brands incorporate multiple and “specialized” filters and may charge a hefty sum when it comes time for replacement.  What chemicals are required to treat and maintain the water? Is the water treatment routine simple and easy to follow?  Don’t be fooled by some who claim their product does not require chemicals for clean and safe water.  Don’t lock yourself in to a brand that requires excessive, unique and pricy chemical products.
  10. Dealer Support: Look for a dealer that has been in business for a many years and has offered their brand for an extended period of time.  Is the owner involved with the day-to-day operation of the business or are they absentee investors?  Are hot tubs and spas their primary business or is their attention spread out over a variety of unrelated products? Do they service and support the brand they sell with their own delivery and service department?  Do they offer site inspections and recommendations?  Do they deliver and place the tub in its final location or leave the product in your driveway?  Do they have convenient locations, and do they provide courteous and knowledgeable sales consultants?

Tradwinds Spas has served the greater Detroit are and Caldera clientele throughout Michigan for more than 30 years. For more information or to contact  Tradewinds Spas  please visit www.tradewindsspas.com.

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Tradewinds Spas named #1 multi-store in America

Reno, NV April 1, 2012 – TRADEWINDS SPAS, a hot tub, spa, sauna and building services retailer with locations in Novi and Utica, Michigan has been named #1 Multi-Store Dealer in America. The honor recognizes excellence in overall retail performance as a Caldera Spas dealer.

caldera multi-store award
Caldera Spas 2011 #1 Multi-Store in America Award

Keith Wingfield, owner of Tradewinds Spas noted that to be competitive in today’s business climate it is essential to offer a high quality product like Caldera that offers the models and features customers want and appreciate. He went on to say, “But having a good brand is only part of what it takes to be truly successful. It is critical to have convenient locations with knowledgeable and helpful product consultants. In particular, Gail at our Novi location and Stephanie at our original Utica store build positive and supportive relationships with our customers. It starts from the time the customer begins her or his spa selection process and continues throughout the sales and ownership experience. That kind of in-store leadership by key employees cultivates lasting customer satisfaction and generates new purchase referrals.”

For more information about Tradewinds Spas  visit the company’s web site at www.tradewindsspas.com.

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Tradewinds named Dealer of the Year

Utica and Novi, Michigan  – At the recent Caldera Spa New Product and Dealer Awards Show in Nevada, Tradewinds Spas has once again been named Central Region Dealer of the Year. This prestigious award recognizes excellence in all aspects of retailing the Caldera Spa brand. Dealers that receive territory awards have consistently demonstrated superior leadership, dedication and commitment to advancing the Caldera brand through sales, service and customer satisfaction.

Tradewinds Spas is being recognized with the award for the third time in five years. The team at Tradewinds believes the award is a clear indication that our commitment to continuous improvement in sales, service and customer satisfaction is paying dividends for our customers and for our business. We also know that without the excellence and innovation of the Caldera brand, the support of our business partners and most importantly the loyalty our customer base, such awards would not be possible. We wish to extend our thanks to all of you who make our success possible.
More information about Caldera Spas can be found at www.calderaspas.com.

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Two Cheers for the Martinique – Hip, Hip, Hooray!

Novi and Utica, MI, March 23, 2011― The Martinique by Caldera was once again named a Consumers Digest® Best Buy selection, and that’s news worthy of loud cheers! The ratings magazine gave special recognition to the Martinique® for its unmatched seating versatility compared with other spas in its class.

See a full line of quality Caldera Spas and Helo saunas at your local Tradewinds Spas  showroom. Convenient locations include Novi and Utica, Michigan. Tradewinds has served southeast Michigan for over 30 years.

Tradewinds Spas is a family-owned and operated business offering a wide variety of products and services including Caldera Spas; spa gazebos; Helo Saunas; pool and spa chemicals and supplies; and parts and service.

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Tradewinds Spas Named Caldera North America Dealer of the Year

UTICA, MI April 1, 2010 – TRADEWINDS SPAS, a hot tub, spa, and sauna retailer with locations in Novi and Utica, Michigan was named 2009 Caldera North American Dealer of the Year. The honor recognizes excellence in all areas of the business while demonstrating superior leadership, dedication and commitment to advancing the Caldera brand.

Keith Wingfield, owner of Tradewinds Spas said that he was both honored and energized by the news. “After receiving the regional dealer award for 2008, it was clear that our commitment to continuous improvement in sales, service and customer satisfaction was paying dividends. I challenged the team to take it to the next level and this award just demonstrates the kind of results that are possible when everyone does their part. To achieve this at a time when the economy is struggling says a lot about our employees; Caldera products and management; and the support of all of our business partners. I’m extremely proud of and grateful for their efforts and look forward to achieving even better results in 2010.”

For more information about Tradewinds Spasvisit the company’s web site at www.tradewindsspas.com.

OTHER AWARD WINNERS

Showroom Design – Skovish Brothers Pools & Spas Luzerne, PA
Customer Satisfaction – The Spa and Sauna Co. Reno, NV
Outstanding Service Department – Tampa Bay Spas Brandon, FL
Marketing and Promotion – The Rec Room Plus Urbandale, IA
Best New Dealer – Sunplay Pools and Spas South Ogden, UT
#1 Single-Store in America – Combined Pool & Spa Sioux Falls, SD
#1 Multi-Store in America – Sweetwater Hot Tubz San Antonio, TX
Western Dealer of the Year – Sweetwater Hot Tubz San Antonio, TX
Central Dealer of the Year – Combined Pool & Spa Sioux Falls, SD
Eastern Dealer of the Year – Pioneer Family Pools Oakville, Ontario

ABOUT CALDERA SPAS
Caldera Spas, known for Pure Comfort™, Performance and Style, has been recognized as a Spasearch Certified Manufacturer for the fourth consecutive year. Widely distributed throughout the United States, Canada and abroad, Caldera Spas was established in 1976 and is one of the world’s most trusted hot tub brands. Caldera is part of Watkins Manufacturing, the industry’s leading producer of premium spas. Watkins is a division of Masco Corporation (MAS-NYSE), a Fortune 250 firm whose quality home products include Delta® faucets, Merillat® cabinets, Behr® paints, and many others you know and trust. More information about Caldera Spas can be found at www.calderaspas.com.